How to handle a chargeback on Clover

The short answer

A chargeback is when a cardholder disputes a payment with their bank. On Clover, disputes live under Finances, then Disputes, where you can search by case number and filter by location, date, amount, card and dispute type.

In this video

1. 0:00Intro
2. 0:04Finances, then Disputes
3. 0:12Search by case number
4. 0:18Filter your disputes
5. 0:24Respond before the deadline
6. 0:36Get help from CleverPays

Step by step

1. Finances, then Disputes

Every chargeback and retrieval request on your account is listed here.

2. Search by case number

If your provider sent you a notice, paste the case number to jump straight to it.

3. Filter your disputes

Narrow by location, date, amount, card brand and dispute type.

4. Respond before the deadline

Send receipts, signed slips, delivery proof or messages with the customer. Missed deadlines usually mean you lose the dispute.

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How we made this video

We recorded this on CleverPays' own Clover web dashboard at clover.com on 6 November 2026, view only: no sales, refunds or saved settings. Customer and employee names are blurred. Your dashboard can look a little different, depending on your plan and apps.