FreedomPay in Canada: what it does, and how to keep your POS when you change processors.

The short answer

• FreedomPay sits between your systems and the processor. Your POS, hotel system or website sends it the sale, and it runs the terminal or checkout and sends the payment on.
• It is a platform, not a processor. FreedomPay says it does not do acquiring, and its home page says merchants are never locked into specific processors.
• It works in Canada. Oracle's NetSuite POS help lists FreedomPay for Canada, and large hotel chains run it in the United States and Canada.
• It runs on a long list of terminals. Its encryption manual lists Ingenico, Verifone, PAX, Castles and other devices. Which ones are set up for Canada is a separate question.
• Interac is not on its public pages. FreedomPay does not say publicly how it handles Interac debit. Ask before you rely on it.
• Large merchants run it. Hotels, food service companies, stadiums and big retailers are its main markets.

What FreedomPay does

FreedomPay takes the sale from your POS or website, runs the terminal or the online checkout, and sends the payment to the processor.

Your POS sends the amount to FreedomPay. FreedomPay runs the terminal, encrypts the card and swaps it for a token, so the card number does not sit in your POS. It sends the sale to the processor and returns the result, so nobody keys it twice. In Oracle's NetSuite POS, for example, a FreedomPay app called Freeway Commerce Connect runs on each register and drives the PIN pad. For the terminal side, see semi-integrated POS.

Terminals it runs on

FreedomPay's encryption manual lists dozens of devices, but you confirm the ones set up for Canada with FreedomPay.

The manual sets country limits only for Australia, and it does not say which devices work with each Canadian processor. Oracle tells NetSuite merchants to ask FreedomPay before they use any device other than the Lane/7000.

What it handles

FreedomPay publishes most of the features a large merchant asks about, but not how it handles Interac debit or holds on a card.

FreedomPay warns that offline sales carry more risk of expired or fraudulent cards, since the card is checked only when the link returns.

Who uses it

FreedomPay's industry pages put hotels, food service, stadiums and venues, and large retailers first. Its history page also lists more than 100 airports, along with corporate dining, universities and hospitals.

IHG Hotels & Resorts chose FreedomPay in June 2023 for close to 4,000 hotels in the United States and Canada. Marriott signed in 2019, starting in the same two countries. Several systems build FreedomPay in. They include Oracle's OPERA for hotels, Oracle's MICROS and Simphony for restaurants, Oracle Xstore for retail, Agilysys and Oracle NetSuite POS. In March 2026 FreedomPay published a study of Canadian retail and hospitality businesses that found 6.8 payment outages a year on average.

Keeping your POS when you change processors

FreedomPay is built to let the processor change while the POS stays, but the Canadian side has to line up.

• FreedomPay has to be live with the new processor in Canada. It does not publish the processors it uses for Canadian card sales. Ask for that list, for in-store and online sales separately.
• Your POS version has to support it. In NetSuite POS, for example, FreedomPay Canada needs version 2020.1.10 or later.
• You open a new merchant account. A merchant number belongs to the processor that issued it and does not move to another one. See merchant account.
• Your terminals may change. A new processor may need your terminals set up again, or different models.
• Start with FreedomPay and your POS reseller. Oracle tells NetSuite merchants to contact their FreedomPay account manager first.

When any of these does not line up, the change becomes a systems project rather than a settings change. That is worth knowing before you sign anything.

What to check before a change

Where CleverPays fits

FreedomPay builds the platform. Your POS company or reseller connects it to your systems, and the processor approves and settles each sale. CleverPays makes none of it.

We can read your setup and name each part: the POS and hotel systems, the terminals, the FreedomPay set-up and the processor behind it. Then we tell you in writing what a change would affect, before anything moves.