The short answer
A customer says they were charged twice, or you need a receipt from last week. This video shows how to find any transaction on the Clover web dashboard: open Sales activity, pick a date range, then search by payment ID or filter by card, employee or tender type.
In this video
Step by step
1. Open Sales activity, then Transactions
Every card, cash and manual payment taken on your Clover devices lands here.
2. Pick the date range first
Today, yesterday, this week, last 7 days or a custom range. Most "missing" payments are just outside the range you picked.
3. Choose the right tab
Payments, Refunds, Manual Refunds, Voids and Authorizations are kept apart, so check the tab that matches what happened.
4. Search or filter
Search by payment ID, or use Filters to narrow by card, employee, tender type or amount.
5. Read the row
Each row shows time, type, amount, tender, employee, customer and payment source. Click a row for the receipt and to refund.
More Clover tutorials
How we made this video
We recorded this on CleverPays' own Clover web dashboard at clover.com on 6 November 2026, view only: no sales, refunds or saved settings. Customer and employee names are blurred. Your dashboard can look a little different, depending on your plan and apps.
